Returned products must be in brand-new condition with original packaging. Refund policy: We want you to love your purchase! Not 100% satisfied? We will offer a 100% refund on any unused item* returned within 30 days of delivery. The customer is responsible for return shipping fees. Please make sure you understand our return policy and ensure that all criteria are met before physically sending any items back to us. Unfortunately this is out of our control, and we are not responsible for forfeited parcels in the event of customer's refusal to pay import fees.īefore returning items to us, please read and follow the instructions below. You may be required to pay import fees to retrieve your order. In some cases, customs clearance procedures are required under these circumstances, delays may occur, which will affect our original delivery estimation time.ĮU customers: Please note the recent updates regarding duties and taxes for importing goods into the European Union. For further details, please contact your local customs office or visit their official website. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. You are responsible with ensuring to comply with laws and regulations of the country of destination. These charges will typically be due once the shipped goods arrive at the country of destination. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Re-shipments can only apply to orders already returned to the warehouse. Sometimes post offices charge a fee to return these parcels if so, the customer will be responsible for this fee. Customer will need to re-pay the shipping fee. If a failed delivery gets to returned to our warehouse, these orders may be re-shipped for a second attempt. We cannot be responsible for missing orders due to an incorrect or incomplete shipping address given at checkout. If you notice an error upon submitting your order, please contact us ASAP, and we will do our best to support your request. You can return your order to us after you have received it, provided it is eligible for a return (see Returns help page). We cannot guarantee changes or cancellation after orders are placed. Once an order has been processed, we are unable to make changes. We begin preparing orders promptly, so that we can get your purchase to you as soon as possible! If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. For rural areas, please allow 1-2 additional weeks for delivery. Be aware that overseas shipping may be subject to customs delays – please contact your postal service for more information. If you require the order by a specific date, please opt for express shipping. Some deliveries may take twice as long to arrive. During the holiday season (Nov–Jan), please allow extra time for delivery due to the increased traffic of international shipments. We are not responsible for delays in delivery that are outside of our technical control. Please contact your local post office for more information. International postal delays may occur in some countries due to COVID-19. International orders’ exact delivery dates are difficult to predict. Shipments to China are limited to express shipping this is to protect your order and ensure its delivery. Orders will be promptly processed and shipped out within 0-2 business days, excluding weekends and national holidays. If available, this shipping option will be listed at checkout. Please refer to the shipping methods available for your region listed at checkout.Įxpress international shipping is available for most regions. Standard international shipping estimates are currently 5–20* business days (approx.